Privacy Policy

Last updated: 15 October 2026.

Identity and Role of the Data Controller

medianexo acts as the data controller for the personal data processed through this website. We are a commercial operator based in the United Kingdom and responsible for determining the purposes and means of processing personal data collected via our services related to professional video operation, live signal management, content distribution, camera work, and high-quality media feeds for news and broadcasting. Our contact details are available through the placeholders [email protected], 01262 831961, and Medina House, 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ, United Kingdom.

Scope of This Notice and People It Covers

This privacy policy applies to all visitors to our website, users of our media feed services, potential clients, and any other individuals whose personal data we process in the course of our UK-based operations. It covers data collected through the site contact form, cookie banner interactions, and any direct communications with us. The notice does not apply to third-party websites linked from our content.

Categories of Personal Data and Sources

We collect categories including identification data such as name and job title, contact information like email addresses and phone numbers submitted via forms, technical data such as IP addresses and browser types from site visits, and usage data related to how visitors interact with our media services descriptions. Data is obtained directly from you when you submit forms, automatically through cookies and similar technologies, and occasionally from professional networks or public broadcasting directories when relevant to service enquiries.

Purpose-by-Purpose Explanation of Processing and Legal Bases

Processing for responding to enquiries uses the legal basis of legitimate interests or consent where forms are completed. Service delivery and account management rely on contract performance. Marketing communications are based on consent or legitimate interests with opt-out options. Analytics and site improvement draw on legitimate interests. Compliance with legal obligations such as tax records uses the necessity to comply with UK law. Each purpose is limited to what is required for the specific activity described.

Whether Providing Data Is Required and Consequences

Providing contact details through the form is voluntary but necessary to receive responses to service enquiries. Failing to supply required information may prevent us from processing your request or delivering tailored media feed solutions. Technical data collection via cookies can often be managed through browser settings or our cookie banner, though some site functionality may be limited if disabled.

Cookies and Similar Technologies

We use cookies and similar technologies to enable essential site functions, analyse traffic, and support service-related features. Details on specific cookie categories, durations, and management options are provided in our separate Cookie Policy, which should be read alongside this notice. The site-wide cookie banner allows initial consent choices that can be updated at any time.

Processors, Recipients and Disclosures Required by Law

We share data with service providers acting as processors for hosting, analytics, email delivery, and professional support services necessary to operate our media hub. Categories include cloud infrastructure providers and secure communication tools. Disclosures may occur when required by UK law, court orders, or regulatory requests from bodies such as the ICO, always limited to what is legally mandated.

International Transfers and Safeguards

Some processors may be located outside the United Kingdom. In such cases we rely on UK adequacy regulations where available, or implement appropriate safeguards such as standard contractual clauses approved under UK GDPR to ensure equivalent protection for transferred personal data.

Retention Periods and Criteria

Enquiry data is retained for up to two years after the last meaningful contact unless longer retention is needed for legal claims. Technical logs are kept for twelve months. Marketing consent records are maintained until withdrawal or for three years, whichever occurs first. Criteria include legal requirements, ongoing service relationships, and legitimate business needs balanced against data minimisation.

Security and Data-Minimisation Practices

We apply technical and organisational measures appropriate to the risk level, including encryption for data in transit, access controls, and regular reviews of processing activities. Data collection is limited to what is necessary for the stated purposes, and we encourage users to provide only relevant information when contacting us.

Data Subject Rights and Exercising Them

Individuals have rights to access, rectification, erasure, restriction, portability, and objection under UK GDPR and the Data Protection Act 2018. Requests can be submitted using the contact details [email protected] or 01262 831961. We aim to respond within one month and may request identity verification to protect your data.

Right to Withdraw Consent and Object to Marketing

Where processing relies on consent you may withdraw it at any time without affecting prior lawful processing. Objections to direct marketing or profiling can be raised via the contact form or email [email protected], and we will cease such activities promptly upon receipt.

Right to Complain to the Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office if you believe our processing infringes data protection law. Contact details for the ICO are available on their official website.

Children or Age Restrictions

Our services target professional users in the broadcasting and media industry and are not intended for individuals under 18. We do not knowingly collect personal data from children and will delete any such data discovered.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals. Any analytics performed are for internal service improvement only and do not result in automated outcomes affecting users.

Policy Changes and Effective Date

We review this policy regularly and update it to reflect changes in law or practice. The last updated date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms.